Our AML and Verification Policy

We operate under Curaçao eGaming licence 8048/JAZ2023-045, and that licence comes with strict anti-money-laundering (AML) and counter-terrorism-financing obligations. This page explains, in plain language, how we meet those obligations and what that means for you when you play at TG Casino.

Our AML Commitment

TG Casino is owned by TG Casino N.V. and licensed by Curaçao eGaming. We maintain a risk-based AML programme designed to stop our platform being used to hide the proceeds of crime. That programme is overseen by a designated Money Laundering Reporting Officer (MLRO) and follows the laws and regulations of our licence jurisdiction, including the Curaçao National Ordinance on the detection and prevention of money laundering and terrorist financing.

Practically, this means three things: we know who our players are, we monitor how money moves through our platform, and we report suspicious activity to the relevant authorities. These duties are not optional for us, and we do not waive them for anyone, including VIP members.

When We Verify Your Identity

Documents must be current, legible and show your full name and date of birth matching your account details. We may also run an electronic identity check against public and private databases, which can sometimes clear verification without you needing to upload anything.

• Government-issued photo ID: passport, driver licence or national ID card
• Proof of address: a utility bill or bank statement issued within the last 3 months
• Proof of payment method ownership: a card photo showing the first six and last four digits, or a screenshot of your crypto wallet showing your wallet address
• Source of funds evidence in specific high-value cases (see below)

How Verification Works

Step by step

Standard checks are completed within 24 hours, and most straightforward cases clear in under 3 hours. All documents you submit are encrypted in transit and at rest, stored on access-controlled servers, and visible only to compliance staff who need them for the review. We never share your documents with third parties except where the law requires it.

• 1. We notify you by email and in your account that verification is required.
• 2. You upload your documents through our secure verification portal.
• 3. Our compliance team reviews them, usually within 24 hours.
• 4. If anything is unclear, we contact you and tell you exactly what is needed.
• 5. Once approved, your withdrawal limits are released and we confirm by email.

Source of Funds Requests

We only ask for evidence proportionate to the activity in question. A Source of Funds review does not block your account; withdrawals above the relevant threshold simply remain pending until the review concludes.

• Recent payslips or employment contract
• Bank statements showing the flow of funds
• Tax returns or dividend statements for self-employed players
• Sale documents, such as a property or vehicle sale contract
• Inheritance or investment records

How We Monitor Transactions

Every deposit and withdrawal passes through automated screening against sanctions lists, politically exposed person (PEP) databases and our own fraud rules. Deposits clear instantly when checks pass; withdrawals are reviewed manually on top of the automated screen.

Our withdrawal rules are straightforward. The minimum withdrawal is AUD 40 and we usually pay out within an hour, with a maximum processing window of 24 hours. We charge no casino fees, though blockchain network charges may apply on crypto payouts. Where possible, we return funds by the same method you used to deposit, a rule known as the same-method withdrawal principle. Winnings from deposits made with PayID, Neosurf or CashtoCode are returned by bank transfer or an equivalent method in your name.

If Verification Fails

Genuine players have nothing to worry about. Funds in a suspended account are never lost; once verification is complete, we release the balance for withdrawal. If you dispute a decision, contact [email protected] and our compliance team will review it.

• Deposits may be suspended until identity is confirmed
• Withdrawals are placed on hold, not confiscated
• Accounts may be limited to gameplay only, with no real-money transactions
• Suspected fraud or document forgery may result in permanent closure and a report to the authorities

How Long We Keep Records

We retain verification documents and transaction records for at least 5 years after your account closes, as required by our licence conditions. Retention protects you as much as us: it evidences that your winnings were legitimately paid and supports any future dispute resolution. After the retention period expires, we securely delete your documents. You may request a copy of the personal data we hold about you at any time by emailing [email protected].

Frequently asked questions

Do I need to verify my account before I can play?

No. Crypto play at TG Casino does not require upfront verification. We request documents when you make a large withdrawal or when your activity triggers a risk indicator.

How long does verification take?

Most documents are reviewed within 24 hours, and straightforward cases are often cleared in under 3 hours.

Why am I being asked for source of funds?

It is a standard AML obligation for larger or unusual deposit patterns. We only request evidence proportionate to your activity, and it does not mean your account is under suspicion.

What happens to my documents after verification?

They are encrypted, stored on access-controlled servers and retained for at least 5 years after account closure, then securely deleted.

Can I withdraw by a different method than I deposited with?

We apply a same-method withdrawal principle. If your deposit method cannot receive payouts, such as Neosurf, we return funds by bank transfer or an equivalent method registered in your name.