Responsible Gaming at TG Casino
Gambling should stay a form of entertainment you control, not a habit that controls you. On this page we set out the practical tools available in your TG Casino account, the warning signs we watch for, and the free Australian services you can contact at any hour.
Our Commitment to You
We hold a Curaçao eGaming licence (8048/JAZ2023-045) and have operated since 2023 with one clear position: player wellbeing comes before revenue. Every limit you set, every break you take and every exclusion you request is honoured without persuasion attempts, bonus offers or win-back marketing from us.
Behind the scenes our systems run behavioural checks. Sudden shifts in deposit frequency, session length or loss chasing trigger a review, and where the pattern looks concerning we reach out with information about your tools rather than with promotions. Reality-check reminders appear during play so time never slips past unnoticed, and our 24/7 live chat team is trained to handle wellbeing questions with discretion.
Know the Warning Signs
Problem gambling rarely announces itself. It builds quietly, and the person affected is often the last to notice. These are the signs our team and Australian counsellors most commonly see. One item on its own may mean nothing; several together are a signal worth acting on.
- Chasing losses with larger or more frequent bets to win money back
- Playing for longer than you planned, or being unable to stop a session
- Hiding your play, deposits or balances from family and friends
- Borrowing money, selling assets or using bill money to gamble
- Gambling to escape stress, low mood or conflict rather than for fun
- Feeling irritable, anxious or restless when you try to cut down
- Neglecting work, study or relationships because of time spent playing
- Lying about wins and losses or minimising how much you actually spend
Tools You Can Use Today
Account controls
Every control below is free, applies instantly and sits in your account under Profile, then Responsible Gaming. You do not need to contact support to activate any of them, and we never question your decision.
- Deposit limits: cap the amount you can deposit per day, week or month, effective immediately once saved.
- Loss limits: restrict total losses over a set period so a bad night cannot turn into a bad month.
- Wagering limits: limit the total value of bets you can place within a chosen timeframe.
- Session timeouts: set a fixed duration after which your session ends automatically and logs you out.
- Reality checks: on-screen reminders at intervals you choose, showing time played and net result for the session.
- Cooling-off periods: pause your account for a short break, with login blocked and marketing switched off.
- Self-exclusion: block access to your account for a fixed or permanent period, the strongest control we offer.
How Self-Exclusion Works
Durations we support
You can exclude yourself for 24 hours, 7 days, 30 days, 6 months or permanently. During the exclusion, login is blocked across the website, the Telegram mini-app and the sportsbook. We cannot shorten an exclusion once it is active, and we will not contact you with offers while it runs.
| Aspect | What happens |
|---|---|
| Your balance | Remaining funds are returned to you via your nominated withdrawal method |
| Open bets | Unsettled wagers are honoured and winnings credited, then paid out with the balance |
| Bonuses | Active bonuses and progress toward wagering are voided at exclusion start |
| Marketing | All promotional emails, Telegram messages and airdrop entries stop immediately |
| Reactivation | Fixed-term exclusions lapse automatically; permanent exclusions are closed and require a new account never to be opened |
Reactivating your account
Fixed-term exclusions end automatically on the expiry date, and we apply a 24-hour waiting period after expiry before you can log in again. That pause gives you a final chance to reconsider. If you excluded permanently and want to return, contact [email protected] and our responsible-gambling officer will assess the request; approval is rare and never guaranteed.
Keeping Minors Safe
TG Casino is strictly for players aged 18 and over. Our KYC policy sets the minimum age at 18, and while crypto play does not require upfront verification, age checks are triggered by withdrawal activity, deposit patterns and any indicator suggesting an underage user. Accounts failing these checks are frozen and reported.
If children or teenagers can access your devices, we urge you to use parental control software such as Net Nanny, Qustodio or CyberPatrol to block gambling sites entirely. Keep your login credentials and crypto wallets secured, never play with children watching, and do not let anyone under 18 use your account, even under supervision. Underage play voids all winnings.
Free Help Across Australia
You do not have to be in crisis to call. These Australian services are free, confidential and available to the player and to family or friends who are worried about someone. Their counsellors talk to people every day about gambling and can help you build a plan that suits your situation, whether that is a budget reset or full abstention.
- Gambling Help Online, phone 1800 858 858, gamblinghelponline.org.au, 24/7 telephone and webchat counselling
- Lifeline Australia, phone 13 11 14, lifeline.org.au, 24/7 crisis support if gambling has affected your mental health
- Financial Counselling Australia, phone 1800 007 007, fcan.com.au, free financial counselling for gambling-related debt
- Salvo Care Line (Salvation Army), phone 1300 36 36 22, salvage.org.au, gambling support and referral service
Talk to Us Directly
Our live chat runs 24/7 on both the website and Telegram, and any team member can activate limits or exclusions for you on the spot. For matters needing a human review, email [email protected] with the subject line Responsible Gaming and our dedicated officer will respond, typically within a few hours. Nobody at TG Casino will ever try to talk you out of a limit, a break or an exclusion.
Frequently asked questions
Can I increase my deposit limit straight away?
No. Limit decreases apply instantly, while increases take 24 hours to activate. The delay is deliberate and gives you time to reconsider the change.
What happens to my balance when I self-exclude?
We return your remaining balance via your nominated withdrawal method, settle any open bets and credit any winnings from them, then close access until the exclusion period ends.
Do you still send bonuses during a cooling-off period?
No. Cooling-off and self-exclusion switch off all marketing immediately, including promotional emails, Telegram messages and $TGC airdrop entries.
Can someone else exclude me on my behalf?
A family member can contact Gambling Help Online on 1800 858 858 for guidance, but account exclusions must be requested by the account holder, either in Profile settings or through our support team.