Contact TG Casino Support
Something not working, or a question about a withdrawal? Our support team is awake whenever you are: chat, Telegram and email all run 24 hours a day, every day of the year, and every reply comes from a real person.
How to reach us
Three ways to contact us, all staffed around the clock. Pick whichever is closest to hand; the same agents work every channel, so nothing gets lost if you switch mid-conversation.
| Channel | Where to find it | Hours | Typical first reply |
|---|---|---|---|
| Live chat | Chat bubble, bottom corner of any page on tgcasino-aud.com | 24/7 | Under 2 minutes |
| Telegram | Support tab inside our Telegram mini app | 24/7 | 2 to 5 minutes |
| [email protected] | 24/7 | Within 24 hours, usually 2 to 6 |
Chat on site and Telegram
Tap the chat bubble in the bottom corner of any page and a real agent joins within about two minutes. If you already play through Telegram, open the mini app, tap Support in the menu and send your message there; replies land in the same chat window, so the whole history stays in one thread.
Email for longer questions
Write to [email protected] when your question needs attachments or a detailed answer. We reply within 24 hours, and in practice most emails are answered in two to six. Include your username and as much detail as you can; the more you give us upfront, the fewer follow-up messages we need.
We do not run a phone line. Every answer you receive from us is in writing, so you keep a record of exactly what was said and when.
What we can help with
No ticket is too small. These are the requests our agents handle most:
- Account access: password resets, login problems, changing your registered email or linked Telegram account.
- Verification: we only ask for documents when a withdrawal is large. If we do, we name the exact documents required and confirm receipt within 24 hours.
- Payments: deposits from $30, withdrawals from $40. Crypto cashouts usually clear in under an hour and take up to 24 hours at the busiest times. If a transaction is late, send us the transaction hash and we trace it on the spot.
- Bonuses: wagering on the 200% welcome package up to $15,000 plus 25 free spins (40x playthrough on the bonus, 14 days to clear), weekly cashback, races and $TGC airdrops.
- Technical faults: a game that will not load, a bet that did not settle, sportsbook pricing, anything broken on mobile.
- Responsible gambling: deposit limits, loss limits, session reminders and self-exclusion, plus a direct link to Gambling Help Online on 1800 858 858.
Urgent gambling concerns
If your message is about controlling your play, say so in the first line. Those tickets go straight to a senior agent at any hour, and we can freeze deposit options or close your account within the same conversation.
Check these before you write
Two minutes of checking on your side often saves an hour of waiting on ours. Before you message us, run through this short list:
- Open the FAQ from the site menu; answers on bonuses, verification and payment times are already written up there.
- Open Transaction History in your profile. Deposits and withdrawals show their current status, including pending ones.
- Check your bonus balance in the profile: it lists the wagering still to clear, which settles most questions about locked funds.
- Confirm your connection and try one other game. If a single slot stalls while the rest load, note the game name; that one detail halves the fix time.
Details that speed things up
When you do write, include your username, the date and time of the issue, the amounts involved and, for crypto, the transaction hash. A screenshot of any error message tells us more than a paragraph describing it, so attach one whenever you can.
Press and business enquiries
Media, affiliates and business development have a separate inbox so player tickets never queue behind them. Write to [email protected] with your outlet, audience and proposal; the commercial team reviews every enquiry and replies within two business days. Formal correspondence for TG Casino N.V., licence 8048/JAZ2023-045 issued by Curaçao eGaming, can be sent by post to our registered office in Curaçao, where the company has held its licence since 2023.
Frequently asked questions
How quickly does live chat answer?
A real agent joins within about two minutes at any hour, including weekends and public holidays.
Do you offer phone support?
No. We keep all support in writing through live chat, Telegram and email at [email protected], so every answer stays on record for you.
What details should I include when I email?
Your username, the date and time of the issue, the amounts involved and the transaction hash for any crypto payment. Screenshots of error messages speed things up further.
Is support really available around the clock?
Yes. Live chat, Telegram and email are staffed 24 hours a day, every day of the year, and email is answered within 24 hours, usually sooner.