Our Privacy Policy in Full

What We Collect From You

When you register an account with us at tgcasino-aud.com, we collect the personal data you give us directly, the data generated automatically as you play, and the documentation we may request for verification. We only collect what we need to run your account, process your payments and meet our legal obligations under our Curaçao eGaming licence (8048/JAZ2023-045) and Australian privacy law.

• Identity data: full name, date of birth, email address, phone number, residential address and country of residence.
• Verification documents: passport, driver licence or utility bills when we run KYC checks on larger withdrawals.
• Transaction data: deposits, withdrawals, wagering history, payment method details and cryptocurrency wallet addresses.
• Technical data: IP address, device identifiers, browser type, operating system and approximate location.
• Gameplay behaviour: games played, bets placed, session times, bonus usage and reward points accrued.
• Marketing preferences: whether you opted in to promotions, bonuses and $TGC airdrop notifications.
• Communications: records of your contact with our 24/7 live chat and [email protected] correspondence.

For crypto players, note that blockchain transactions are publicly visible on the relevant ledger. We record your wallet address to credit and debit your account, but we cannot erase or alter the underlying blockchain record itself.

How We Use Your Data

We use your personal data to give you the service you signed up for and to keep that service safe, lawful and fair. Every use falls under one of the legal bases set out in the next section, and we never sell your data to advertisers.

• Creating and maintaining your TG Casino account and Telegram mini-app profile.
• Verifying your identity (KYC) when required for larger withdrawals.
• Processing deposits and withdrawals through PayID, card, e-wallet and crypto channels.
• Detecting and preventing fraud, money laundering, bonus abuse and multi-accounting.
• Monitoring play for responsible-gambling purposes, including deposit and loss limits you set.
• Sending marketing about weekly cashback, casino races, raffles and $TGC airdrops, only with your consent.
• Meeting legal, regulatory, licensing and tax obligations that apply to us.

Why the Law Lets Us

Contract. To open your account, process your bets and pay out your winnings, we must process your identity, payment and gameplay data. This data is essential; without it we cannot provide the gambling service you asked for.

Legal obligation. Our Curaçao eGaming licence and anti-money-laundering rules require us to verify identity, monitor transactions and retain records for a set period. We process this data whether or not you ask us to.

Legitimate interest. We rely on this basis to detect fraud, secure our platform, resolve disputes, aggregate statistics on game performance and improve our 5,000+ game library. We weigh our interest against your privacy rights before each such use.

Consent. Marketing emails, SMS and Telegram promotional messages are sent only if you tick the box. You can withdraw that consent at any time from your account settings or by contacting support, without affecting your right to play.

How Long We Keep It

We keep each category of personal data only as long as we need it for the purpose we collected it, or as long as gaming regulation requires. After that, we delete or anonymise it.

Who We Share It With

We do not sell or rent your personal data. We share it only with parties who help us operate TG Casino, and only with the minimum data each party needs. Where those parties process data on our behalf, we bind them by written data-processing agreements.

• Payment processors handling PayID, Visa, Mastercard, Skrill, MiFinity, Jeton and crypto transactions.
• Identity verification and AML screening providers used for KYC checks.
• Game and platform providers such as Pragmatic Play, Evolution and NetEnt, who receive your account ID and gameplay data to deliver games.
• The Curaçao eGaming regulator and, where compelled, Australian or other competent authorities.
• Analytics and security services that help us monitor platform performance and attacks.
• Professional advisers such as auditors and lawyers, under confidentiality duties.

Your Rights Over Your Data

Send any rights request to [email protected] or our data protection officer at the address in the contact section. We may ask you to verify your identity before acting, to protect your account from unauthorised requests.

• Access: get a copy of the personal data we hold about you.
• Rectification: correct data that is wrong or out of date.
• Erasure: ask us to delete data we no longer need, subject to regulatory retention rules.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to processing based on legitimate interest, such as profiling for fraud checks.
• Withdraw consent: opt out of marketing at any time via account settings or any promotional message.
• Complain: raise a complaint with your local data protection authority, including the OAIC in Australia, or with the Curaçao authority for our licence.

Cookies and Tracking

We use strictly necessary cookies to keep you logged in and secure your session, plus optional analytics and marketing cookies that load only with your consent. We do not use tracking cookies to build advertising profiles off-site. For the full list of cookies, their purposes and how to change your settings, see our dedicated Cookies Policy page on tgcasino-aud.com.

How We Protect Your Data

• TLS encryption for all traffic between your device, our Telegram mini-app and our servers.
• Encryption of sensitive data at rest, including KYC documents.
• Role-based access controls, so staff see only the data their job requires.
• Regular security testing and monitoring for suspicious account activity.
• Segregated storage of payment and verification records.

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Contact Our Data Protection

Our data protection officer answers privacy questions, handles rights requests and reviews this policy annually. Write to [email protected] or use the 24/7 live chat on our website or Telegram and ask for the privacy team. If you are unhappy with how we handled your data, you may escalate to the Office of the Australian Information Commissioner at oaic.gov.au.

Frequently asked questions

Do you require KYC documents from every player?

No. Crypto players can deposit and play without verification. We request KYC documents only for larger withdrawals, as required by our Curaçao eGaming licence and AML rules.

Can I play at TG Casino with my data erased?

Not entirely. We must retain transaction and wagering records for at least 5 years under gaming regulation, even after account closure. Marketing data, however, is deleted as soon as you withdraw consent.

How do I stop promotional messages?

Open your account settings and untick marketing, click the unsubscribe link in any email, or tell our live chat team. Processing stops immediately and costs you nothing.

Is my crypto wallet address personal data?

Yes, we treat it as such and protect it like any other identifier. Note that blockchain transactions themselves are public and outside our control once confirmed on the ledger.

Who do I complain to about my privacy?

Start with our DPO at [email protected]. If unsatisfied, you can escalate to the Office of the Australian Information Commissioner in Australia or the authority supervising our Curaçao licence.